Ballina Byron Music Therapy recognises your right to privacy and your right to control your personal information. We are committed to protecting your personal information.

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Definitions

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• Personal information means information or opinions about a person from which that person is reasonably identifiable. Personal information includes sensitive information.

• Sensitive information includes information about a person’s beliefs, finances, associations or health.

• Health information means information or opinions about a person’s health. It includes information collected in connection with the delivery of health services.
   

Collecting your personal information

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Ballina Byron Music Therapy may collect personal information where this is required for the work we undertake. We will only collect personal information by lawful and fair means and primarily directly from you (for example, through our interaction with you or your use of our website). Wherever practicable any personal information is de-identified.

 

The type of personal information collected may depend on your interaction with us. If you are a Ballina Byron Music Therapy client, we may collect:

 

• your name

• your contact information (postal address, email address, telephone etc) and your preferred manner of contact for personal and professional purposes

• information relating to your sessions.
   

If we receive unsolicited personal information, or information we would not ordinarily be permitted to collect, we will ordinarily destroy or de-identify that information.

 

We will take reasonable steps to notify you of our collection of your personal information. Any such notification will include all additional information required by the Privacy Act.

 

Use of your personal information

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Ballina Byron Music Therapy will keep your personal information as long as we are legally obliged to keep it, or until the need for the personal information has passed. At that point, it will be destroyed, deleted or de-identified.

 

Ballina Byron Music Therapy’s use of your personal information will depend on our interaction with you. For clients, our primary purpose for collection is to provide you with the best sessions we can offer, tailored to your needs. 

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Other than for administration or session purposes, Ballina Byron Music Therapy will not use or disclose your personal information without your consent. Some permitted exceptions to this apply, including where we are legally required to disclose or to protect the personal safety of any individual or the public.

 

Storage and security of your personal information

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Ballina Byron Music Therapy takes all reasonable steps to keep your personal information secure, safe and protected from misuse, interference, loss or unauthorised access. Your information is either stored on secure servers (electronic records) or is protected in controlled facilities (hard copy records). 

 

Use of cookies on our website
 

Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes, website usage statistics or to provide enhanced functionality on the site. Our cookies may do some or all of these depending on the particular page and its functionality. Generally, the information obtained by cookies is de-identified and does not constitute personal information, but may include the IP address of your computer. We may use this information for additional functionality or to analyse usage patterns.

 

You are ultimately in control of your browser’s dealings with cookies. Most browsers are by default set to accept cookies but have the capacity to block or delete them. However, if you do not wish to receive any cookies you should set your browser to refuse cookies. In some instances, this may mean you will not be able to take full advantage of our website.

 

By using our website, you accept the use and installation of these cookies to provide you with these services.

 

Accessing your personal information

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You have the right to access the personal information Ballina Byron Music Therapy holds about you. To do so, please contact us using the contact details below. We reserve the right to refuse you access to your personal information as permitted under the Privacy Act. For example, we may refuse access if your request would pose a serious threat to another’s health, would unreasonably impact on another, or is frivolous or vexatious.

 

Correction of your personal information

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Ballina Byron Music Therapy will take reasonable steps to ensure your personal information held by us is accurate, up-to-date and complete. If you wish to update or correct your personal information, please contact us.

 

Problems or queries

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If you have a problem, query or complaint about how Ballina Byron Music Therapy collects, uses or discloses your personal information, please contact us. We take all aspects of privacy seriously and welcome your feedback on the relevant issues. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au

 

Further information

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For more information about privacy issues in Australia and protecting your privacy, visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au